Superannuation fund UniSuper's customer-facing systems have been stuffed since April 29th, but yesterday they finally provided an update beyond "it's broken". According to a statement provided by Google to UniSuper & iTnews, "the disruption of UniSuper services was caused by a combination of rare issues at Google Cloud that resulted in an inadvertent misconfiguration during the provisioning of UniSuper's private cloud, which triggered a previously unknown software bug that impacted UniSuper's secondary systems. This was an unprecedented occurrence, and measures have been taken to ensure this issue does not happen again". Service should start returning to normal tomorrow apparently. Shit happens, computers suck, everyone's money is safe, but that's a hell of a bug Google!
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