Government releases terms of reference for Optus outage review

The Department of Infrastructure, Transport, Regional Development, Communications and the Arts (why the hell are all these things in the same department???) released the terms of reference for its investigation of Optus' network outage a few weeks ago. It'll focus on a few areas - what happened to 000, what role the government plays in responding to these types of outages, consumer protections, complaints handling, how other networks can assist when one network goes down and what Optus and the other telcos are doing to make sure this doesn't happen again. Unfortunately, "the technical causes of the Outage, and the manner in which Optus remediated the Outage" is not in this review's scope - that's what I wanted more detail on the most! Anyway, a report based on this review should be handed to government by the 29th of February 2024.


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