Once again Telstra has been fined by ACMA for fucking up people's bills. This time it's a $3m penalty plus over $20m in refunds to thousands of customers after "charging them for inactive internet services over an 11-year period". Telstra claims "the billing issues were caused by the company failing to follow a series of steps in its ADSL internet service deactivation process". Commenting on the fine, ACMA said "Telstra has a history of incorrectly billing customers and it's just not good enough" and that "Telstra is a major player in the Australian telco sector and it needs to continue to prioritise its billing compliance and get its systems in order". You keep saying that, but nothing changes! It's almost as if Telstra doesn't give a shit and will pay these speeding fines as it's cheaper than fixing their rotten billing systems.
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